1. Definitions
"The Company" refers to Willett Electrical Services Limited.
"The Customer" refers to the person requesting services.
"Works" refers to all electrical installation, repair, inspection, and related services provided.
2. Quotations and Estimates
2.1 All quotations are valid for 30 days unless otherwise stated.
2.2 Quotes are based on a visual inspection and may be subject to change if unforeseen issues arise.
2.3 Any additional work required will be discussed and agreed upon before proceeding.
3. Acceptance of Work
3.1 Acceptance of a quotation (written or verbal) forms a binding agreement.
3.2 The Customer confirms they are authorised to approve the work at the property.
4. Pricing and Payment Terms
4.1 Payment terms will be stated on the quotation or invoice.
4.2 Unless otherwise agreed, final payment is due upon the satisfactory completion of the Work.
4.3 The Company reserves the right to request a deposit prior to commencement.
5. Customer Responsibilities
5.1 The Customer must provide safe and clear access to the work area.
5.2 The Customer must inform the Company of any known hazards (e.g., asbestos, wiring faults).
5.3 The Customer is responsible for obtaining permissions (e.g., landlord, planning) where required.
6. Access and Delays
6.1 If the Company is unable to access the property at the agreed time, a call-out fee may apply.
6.2 The Company is not liable for delays caused by factors beyond its control (e.g., supplier delays, hidden defects).
7. Materials and Workmanship
7.1 All materials supplied will be of satisfactory quality and fit for purpose.
7.2 Work will be carried out with reasonable care and skill in accordance with current standards, including BS 7671 Wiring Regulations.
7.3 Certification will be provided where applicable.
8. Variations and Additional Work
8.1 Any variation to the agreed Works must be approved by the Customer.
8.2 Additional work will be charged accordingly.
9. Cancellation
9.1 The Customer has the right to cancel within 14 days of accepting the quotation under the Consumer Contracts Regulations 2013.
9.2 If work has begun within this period at the Customer's request, reasonable costs will be charged for work completed.
10. Warranty and Guarantees
10.1 The Company guarantees workmanship for 12 months from completion.
10.2 Manufacturer warranties apply to supplied materials.
10.3 The guarantee does not cover misuse, alterations by others, or normal wear and tear.
10.4 The Company's installations are covered by a 6 year NICEIC Platinum Promise workmanship guarantee.
11. Liability
11.1 The Company holds appropriate public liability insurance.
11.2 The Company shall not be liable for:
- Pre-existing faults or installations
- Consequential or indirect losses
11.3 Nothing in these terms excludes liability for death or personal injury caused by negligence.
12. Complaints and Escalation Procedure
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a 'deadlock' has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders' Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
13. Data Protection
13.1 Customer information will be handled in accordance with the UK GDPR.
13.2 Information will only be used for providing services and legal compliance.
14. Force Majeure
The Company shall not be held responsible for failure or delay due to events beyond reasonable control.
15. Governing Law
These Terms shall be governed by the laws of the United Kingdom.
Company Details
Willett Electrical Services Limited
410 Bradgate Road, Newtown Linford, Leics
Phone: 01509 415436
Contact us
Company Reg No. 11604280
NICEIC Reg No. 610186000
